Welcome

Currently, our country needs its ICT areas managed, in the broad sense of the word, that is, from leading teams and project management, to defining strategy aligned with a given sphere of business, and evaluating the value that ICTs add to the company.

In this context, the main purpose of the Certificate in ICT Management is to shorten the gap in terms of management training for professionals in the fields of information technology and telecommunications in Chilean companies.

Objectives

  • Provide strategic and financial tools to guide the use of ICTs within the company, which facilitate communication with general management and other management areas within the organization.
  • Enable professionals to be up-to-date in key technical areas (development, operations and support), providing students with a complete view of the state of art and trends in the area of ​​ICTs.
  • Develop and enhance managerial skills, which are key in moving from ideas and plans into practice, such as, teamwork, negotiation and leadership skills.

Curriculum

ICT Strategy: The main task of an ICT Manager is to propose and lead an ICT strategy for his/her company. In this module ICT strategies will be created and evaluated using both quantitative and qualitative methodologies, the former based on engineering and financial tools and the latter on technology management tools. This discussion will take place in reference to best practices standards ISO 38500, ISO 31000 and the COBIT 5 Framework.

  • ICT Strategy: Strategy creation based on competitive improvements, cost reduction and the creation of new products/services, all underpinned by strong financial assessments and viable governance.
  • Financial Management: Financial evaluation of ICT projects using TCO, business models and ROI.
  • Government and ICT Risk: Synthesis of ICT strategy using methodologies and standards such as COBIT, ISO, ITIL, among others.

State of the Art and ICT Trends Module: Few areas change as fast as ICT, where new ways of thinking about processes and systems allow for the value creation for companies. An ICT manager must always be at the forefront of these trends at three levels: He/she must know about them, master them and know how to evaluate their possible value for the business. In this module, trends in each area of ICT Management will be presented, and will be developed in practice in workshops wherein their value for a business will be assessed.

  • Trends in ICT Operations: Improvements in quality of services using Cloud Computing Based, End User Experience Monitoring, Big Data and IoT.
  • Trends in ICT Development: Improvements in services based on Virtual Desktop Infrastructure, SAAS, and ubiquitous computing.
  • Trends in ICT Support: Improvements in processes and systems and using new agile development techniques (SCRUM, Extreme Programming) and new system architectures with NodeJs, Hadoop and HTML 5.

Management Skills: ICT management is intensive in terms of human resources as hiring and retaining talent is one of its strategic challenges. On the other hand, ICT projects are always exposed to pressures from all areas of the company. These two factors make an ICT manager the one who develops management skills both in terms of enterprise-wide leadership, as well as teamwork with his/her people and in negotiating with other managers. This module was designed to deliver precisely the basics of these skills.

Management skills will be enhanced by strengthening conversational skills, as well as the process of self-discovery of opportunities for improvement in these areas.

  • Leadership
  • Teamwork
  • Negotiation

Workshops

  • Cloud computing and Cloud security
  • UX-based monitoring
  • Big Data and Hadoop
  • The Internet of Things
  • VDI
  • Estimation of Effort
  • SCRUM
  • Meteor

Integration Workshop